Privacy Policy

Last updated: November 28, 2025

Tiddle is proudly built by a small business — not big tech. We rely on the trust of other small businesses, so we treat your data with the same care we’d expect for our own. This page explains what we collect, why we collect it, and how we keep it safe.

1. What this covers

This Privacy Policy applies to Tiddle’s website, Reply Assistant, and any associated features. If you’re here because you care about privacy — we do too. This policy is meant to be clear, honest, and easy to understand.

2. What information we collect

We collect three types of information:

Account details: Your name, email, business name, and settings you choose.
Email data needed to generate replies: When you open a thread inside Tiddle, we access the subject, message content, sender/recipient, and timestamps so the Reply Assistant can understand the conversation.
Usage information: Basic analytics (like which features you use most) to help us improve the product.

3. How we use your information

To generate high-quality reply suggestions using the full conversation.
To calculate helpful metrics like time saved, message patterns, and workload insights.
To keep the service secure and running smoothly.
To improve the product based on real small-business usage.

Most importantly: we do not sell or monetize your data. We don’t run ads. We don’t build profiles for advertisers. We never use your inbox to serve another agenda. Tiddle only works if you trust it.

4. Who can see your data

Short answer: very few people.

Access is limited to the systems that process your messages and, when absolutely necessary, to members of our small team responding to a support request. We only access what we need to solve a problem you’ve reported.

5. How we protect your data

Secure OAuth sign-in for Gmail and Outlook (we never see your password).
Encrypted storage for anything we retain.
Strict org-scoped access controls.
No auto-sending. You approve everything.

6. Your choices

You can disconnect your email provider anytime. You can request deletion of your account and data. If you’re unsure about anything, we’re happy to help explain how things work.

7. Contact us

Have a privacy question or concern? Reach us at privacy@tiddle.com.

This summary is written clearly on purpose. It doesn’t replace legal advice. Please review it with an attorney to ensure full compliance with your region’s requirements.